NANTUCKET FOOD PANTRY
CLIENT MANAGEMENT
The mission of Nantucket Food Fuel & Rental Assistance is to assist residents who face a period of financial insecurity and cannot otherwise provide food or shelter or heat for themselves and their families.
summary
NFFRA’s Food Pantry needed a better way to manage client data. Their intake and reporting systems relied on a spreadsheet, but it wasn’t scaling with their needs. Intake was slow and manual, reporting was error-prone, and pulling accurate data was a recurring challenge.
WORK AND IMPACT
We stepped in to understand the root causes, interviewing staff, mapping out the current intake process, and identifying what a right-sized solution would look like for their team and workflow.
After a deep dive into their needs and the available options, we recommended Pantry Soft, a third-party tool purpose-built for food pantries. It supports multilingual digital intake (on a personal device or tablet), tracks visits, simplifies reporting, and helps reduce duplicate records with effective search. Most importantly, it gives the Pantry full control over form design while meeting their compliance and reporting needs. With this solution, the Food Pantry is now set up for faster intake, more reliable data, and a smoother experience for both clients and staff.
We supported the Pantry through setup and implementation, working side-by-side with their team to tailor the tool to their specific needs and train staff on how to use it. Pantry Soft was selected not just to solve current challenges, but to create room for future improvements. The platform offers features like client appointment scheduling, online ordering, inventory management, and referral tracking, all of which open the door to new levels of efficiency and coordination. It also supports tracking across multiple services, allowing the Pantry to better connect clients with the full range of support they offer.