MANNA
medically tailored meals
MANNA uses nutrition to improve health for people with serious illnesses who need nourishment to heal. By providing medically tailored meals and nutrition education, they empower people to improve their health and quality of life.
summary
Process First helped MANNA overcome operational inefficiencies by streamlining fragmented systems, integrating key platforms like FedEx, and centralizing critical data. By focusing on smart, scalable solutions instead of costly overhauls, Process First positioned MANNA to grow sustainably, compete nationally, and better serve its clients.
CHALLENGE
MANNA, a leader in evidence-based nutrition services in the Greater Philadelphia area, is undergoing significant growth but is challenged by fragmented data systems. Despite using a standard FIM (Food is Medicine) technology suite, MANNA still lacked both standardized critical FIM reporting features, as well as important meal and delivery customization features
approach
To help MANNA streamline their operations and effectively expand, Process First conducted a comprehensive audit to map workflows, identify inefficiencies, and develop a strategic roadmap for system improvements. This process involved observing operations firsthand, analyzing data flows to uncover gaps, and interviewing key team members to identify pain points and opportunities.
SOLUTION
Process First focused on enhancing platform integrations, streamlining operations, and improving system functionality. Instead of a full technology overhaul, the team leveraged APIs to connect systems efficiently, enabling smoother workflows and improved data management. The work included:
FEDEX INTEGRATION
Integrate FedEx, automating delivery scheduling, address updates, and cost tracking to streamline operations and support geographic expansion. Error-prone manual tasks now removed, FedEx logistics time cut 66%
CLIENT CHOICE
Meal management system with client portal that integrates meal changes across purchasing, production, and delivery operations. MANNA now positioned to compete with national-scale competitors; satisfaction improvements expected.
DATA WAREHOUSE + REPORTING
Develop centralized data warehouse to consolidate cross-system data. Removed need for inefficient manual collection and cleaning of spreadsheet data, allowed reporting on previously siloed datasets.
INTEGRATION HUB
Replace costly, inflexible point-to-point digital system connections, enabling previously cost- prohibitive cross-system workflows. Manual rekeying of data now reduced, easier handoffs possible between MANNA departments.
Looking ahead, Process First will continue to support MANNA’s growth by streamlining referrals to keep referrers and insurance in the loop, and automating and improving billing calculation, tracking, and reporting. These efforts will position MANNA for long-term success and scalability.
“Process First has been an invaluable partner in addressing our technology needs both in terms of our infrastructure and our processes. They have been candid partners from the beginning, always opting for the solution that balances all our business needs.”